Privacy Policy — Carbon Floors
Effective Date: 27 August 2026
This Privacy Policy explains how Carbon Floors, a brand of Calahan Diseno, collects, uses, stores, and protects information when you interact with our website, WhatsApp, social-media pages, advertisements, and customer communication services.
1. Information We Collect
We may collect the following information when you contact us or request our products/services:
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Name
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Mobile/WhatsApp number
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Email address
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Company/business name
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Billing or delivery address
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Product requirements and enquiries
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Messages and other information you voluntarily provide
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Information submitted through website forms, WhatsApp, Instagram, Facebook or advertisements
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Basic technical information such as IP address, browser/device information and website usage information
We only request information reasonably necessary to respond to enquiries, provide quotations, process orders, arrange deliveries/installation where applicable, and provide customer support.
2. How We Use Your Information
We may use your information to:
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Respond to enquiries and WhatsApp messages
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Provide product information, quotations and samples
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Process and manage orders
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Arrange delivery and installation where applicable
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Provide customer service and support
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Communicate with dealers, distributors, architects, contractors and customers
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Send information about our products, services and offers where permitted
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Improve our website, products and customer experience
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Prevent fraud, misuse and unauthorized activity
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Comply with applicable legal and regulatory requirements
3. WhatsApp Communications
If you contact Carbon Floors through WhatsApp, your phone number and messages may be processed through WhatsApp/Meta's services in order for us to receive and respond to your communication.
We may use automated systems, including AI-assisted tools, to help process enquiries and provide responses. Where applicable, conversations may be reviewed or processed by our personnel or service providers for customer-service and business purposes.
We do not sell your WhatsApp number or conversation information to third parties.
4. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, such as:
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Website and hosting providers
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CRM and business software providers
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WhatsApp/Meta and communication platforms
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Delivery and logistics providers
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Payment/service providers where required
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Professional advisers or authorities where legally required
We require service providers to handle information appropriately and only for legitimate business purposes.
5. Advertising and Analytics
We may use services such as Meta/Facebook, Instagram, Google and analytics tools to measure advertising performance, understand website usage and improve our marketing.
These services may process information according to their own privacy policies and terms.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including customer-service, business, accounting, legal and regulatory requirements.
When information is no longer required, we may delete or securely dispose of it, subject to applicable legal obligations.
8. Your Rights
Depending on applicable law, you may request to:
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Know what personal information we hold about you
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Correct inaccurate information
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Request deletion of information where legally permissible
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Withdraw consent where processing is based on consent
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Stop receiving promotional communications
To make a request, contact us using the details below.
9. Children's Privacy
Our services are intended for general business and consumer use and are not specifically directed toward children. We do not knowingly collect personal information from children for the purpose of providing our services.
10. Third-Party Websites and Services
Our website, advertisements or communications may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party websites.
You should review their respective privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable laws.
The updated version will be published on this page with a revised effective date.
12. Contact Us
Carbon Floors
A brand of Calahan Diseno
Website: www.carbonfloors.in
Email: info@carbonfloors.in
For privacy-related questions or requests, contact us using the above details.